Terms and Conditions

These terms apply to flight simulator experiences and vouchers purchased directly from Skybound Simulations. Please read them before purchasing a voucher or booking an experience.

1. About us

Skybound Simulations is a trading name of Skybound Simulations Limited.

Our simulator is located at:

1 Arminghall Close
Poringland
Norfolk
NR14 7TW

Visits are by confirmed appointment only. You can contact us using the contact details or contact form on our website.

2. Purchasing an experience or voucher

A voucher entitles the holder to the flight simulator experience purchased, subject to advance booking and availability.

Purchasing a voucher does not reserve an appointment. Your appointment is secured only when we confirm your booking.

Vouchers are transferable to another person before redemption. They cannot be exchanged for cash, except where a refund is due under these terms or consumer law.

You may request an upgrade to a longer experience, subject to availability and payment of the applicable price difference.

Prices and promotional offers may change. Later promotions do not retrospectively change the price or duration of an existing purchase.

3. Voucher validity

Vouchers are valid for 12 calendar months from the date of purchase. The experience must be booked and completed before the voucher expires, unless we agree an extension.

Please check the expiry date on your voucher or purchase confirmation and contact us promptly if you believe it is incorrect.

Making an enquiry or requesting an appointment does not itself extend the voucher’s validity.

4. Booking and availability

All experiences require advance booking and are subject to simulator and instructor availability.

We do not guarantee a particular date, time, weekend, school holiday or special occasion unless we have expressly agreed and confirmed that appointment.

Popular appointments may become fully booked well in advance. Please book as early as possible and allow flexibility when choosing your appointment.

If you require a particular date or have limited availability, please contact us before purchasing. Availability discussed before purchase is not reserved unless we confirm otherwise.

Appointments are released in stages. A date not appearing in the online calendar may not yet have been released. Please contact us if you need help finding an appointment.

5. Unavailable preferred dates

After any applicable statutory cancellation period, we do not normally offer refunds solely because your preferred dates or times are unavailable, provided we can offer reasonable alternative appointments within your voucher’s validity period.

If you cannot find an appointment, please contact us before your voucher expires. We will review availability and help you arrange your experience.

If our lack of availability prevents us from providing your experience before the voucher expires, we will offer a free extension and work with you to arrange an alternative appointment.

You do not have to accept an extension instead of a refund where consumer law entitles you to a refund. Nothing in this section limits our obligation to provide the experience as agreed.

6. Voucher expiry and extensions

Please allow enough time for your experience to take place within the 12-month validity period.

Where reasonable appointments were available but you did not book and attend within the validity period, your voucher will expire and no change-of-mind refund will normally be provided.

We may agree a discretionary extension. Any extension fee, revised expiry date and conditions will be explained before you agree to it.

We will not charge an extension fee where an extension is necessary because we could not provide reasonable availability or because we cancelled your appointment.

7. Cancellation of voucher purchases and refunds

For unused, undated vouchers purchased online or by telephone, the purchaser may cancel within 14 days beginning the day after purchase and receive a full refund without an administration fee.

To cancel, contact us with your order reference and a clear statement that you wish to cancel. You do not need to give a reason.

Where a statutory cancellation right applies, we will make the refund within 14 days of receiving your cancellation notice, using the original payment method unless you agree otherwise. A refunded voucher will become void.

If you expressly request that the experience takes place during the statutory cancellation period, we will obtain any consent and acknowledgement required by law before providing it. Any payment due for services already supplied will be assessed in accordance with consumer law.

The statutory change-of-mind cancellation right does not generally apply to leisure services contracted for a specific date or period. We will make clear before purchase where this applies.

After any applicable cancellation period, we do not normally offer refunds for changes of mind, changes in personal circumstances or the unavailability of preferred dates where reasonable alternatives are available.

This does not affect your rights where we fail to provide the experience as agreed or where consumer law otherwise requires a refund.

8. Changing or cancelling a confirmed appointment

You may reschedule your appointment without a rescheduling fee by giving at least 24 hours’ notice. Your replacement appointment is subject to availability and must fall within your voucher’s validity period unless we agree an extension.

Cancelling an appointment does not automatically entitle you to a cash refund. Where no refund is due, your voucher remains available for rebooking within its validity period, subject to these terms.

If you give less than 24 hours’ notice or fail to attend, we may charge a cancellation fee up to the value of your booking. Any amount retained will reflect our reasonable net loss, taking account of costs saved and whether we are able to resell the appointment.

We will consider exceptional circumstances individually. Any decision to waive a charge or reinstate a voucher does not affect your statutory rights.

9. If we cancel or postpone your appointment

We may need to cancel or postpone an appointment because of simulator faults, instructor illness, safety concerns or other circumstances that prevent us from providing the experience.

We will notify you as soon as reasonably possible and offer an alternative appointment. Where necessary, we will extend your voucher free of charge.

If we cannot provide the experience within a reasonable time and without significant inconvenience, or if consumer law otherwise entitles you to cancel, we will provide the refund or other remedy required by law.

Please consider flexible travel and accommodation arrangements. Responsibility for any related losses will be assessed under section 16 below and applicable law.

10. Arrival and session duration

Please arrive 15 minutes before your confirmed appointment.

If you arrive late, we may need to shorten your session to avoid delaying later customers. We will not normally refund time lost because of late arrival or other customer delays.

If you choose to stop early, including because of motion sickness or discomfort, we do not normally refund unused time, unless the circumstances give you a legal right to a remedy.

If a technical problem materially interrupts or reduces your experience, we will seek to put matters right by restoring the lost time or arranging completion on another date. This does not replace any refund or other remedy required by consumer law.

11. Participation requirements

The minimum age to use the simulator is 8 years.

Participants under 16 must be accompanied by an adult aged 18 or over. Any accompanying children must remain appropriately supervised.

No previous flying experience is required. An instructor will supervise the session.

Please wear comfortable clothing and suitable flat footwear.

Participants and guests must:

• Follow the instructor’s reasonable safety instructions.

• Treat staff, guests and equipment respectfully.

• Not attend under the influence of alcohol or drugs.

• Not smoke or vape on the premises.

• Keep food and drink outside the simulator.

We may refuse admission or stop a session where reasonably necessary because of unsafe behaviour, intoxication, abuse or serious failure to follow safety instructions. Any amount retained will be fair and proportionate to the circumstances and our reasonable loss.

12. Health, accessibility and suitability

The simulator is a full-size cockpit with limited space. Entering and leaving it requires some mobility.

Please contact us before purchasing or booking if you have accessibility requirements or concerns about whether the experience is suitable. We will discuss the facilities, any limitations and reasonable adjustments that may help you participate.

If you have a medical condition that could be affected by the experience, including photosensitive epilepsy or significant motion sickness, seek appropriate medical advice before attending.

Please tell your instructor immediately if you feel unwell or need to stop.

Nothing in these terms excludes our responsibility to provide the service with reasonable care and skill.

13. Guests

Participants may bring up to two spectators, subject to safe seating capacity and any accessibility arrangements agreed in advance.

Unless a shared experience has been expressly agreed, the booked flying time is for one participant and cannot be divided between different people.

14. Video recordings and optional extras

Where you purchase a recording or another optional extra, we will take reasonable care to provide it as described.

If a recording cannot be supplied because of equipment failure, we will refund the price paid for that recording.

A recording fault does not normally entitle you to a refund of an otherwise properly delivered simulator experience. This does not affect any additional remedy available under consumer law.

15. Personal belongings, damage and parking

Please take reasonable care of your belongings during your visit.

You may be responsible for damage caused by deliberate acts or a failure to take reasonable care. Any claim will be limited to reasonable losses for which you are legally responsible. You will not be charged for ordinary wear and tear.

We do not provide dedicated parking. Please park legally and considerately and allow time to reach the premises.

16. Our responsibility to you

We will provide our services with reasonable care and skill.

We are responsible for loss or damage that you suffer where it is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

An event outside our reasonable control may affect our ability to provide an appointment. If this happens, we will contact you, take reasonable steps to reduce the disruption and explain your options. This does not remove your statutory rights.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded or limited.

17. Complaints

If something is wrong during your visit, please tell the instructor as soon as possible so that we have an opportunity to put it right.

If your concern remains unresolved, contact us through our website with your order reference, participant’s name, appointment details and a description of the problem.

Please raise concerns promptly to help us investigate. Failure to complain on the day or within a particular number of days does not remove your statutory rights.

18. Personal information

We use personal information in accordance with our Privacy Policy, available on our website.

19. Changes to these terms

The terms made available when you purchase apply to your purchase. We will not apply later changes retrospectively to reduce your existing rights without your agreement.

Any specific arrangements expressly agreed with you form part of your contract.

20. Your statutory rights and applicable law

Nothing in these terms affects your statutory consumer rights.

These terms are governed by the law of England and Wales. If you live elsewhere in the United Kingdom, you also retain any mandatory protections and rights to bring proceedings in your home jurisdiction that apply to you.